Under the direction of the Director, Practice Operations, the Practice Manager supervises and coordinates staff and activities for assigned clinic site(s). Carries out responsibilities in accordance with organization’s polices and applicable laws. Responsibilities include, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and holding employees accountable; addressing complaints and resolving problems. Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manual. Ability to speak effectively before groups of customers or employees of organization. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Direct oversight of the day to day site clinic operations support staff inclusive of medical office support staff, exclusive of nursing, BHS, and medical providers.
Recruits, hires, and supervises assigned clerical/clinical personnel in conjunction with Operations, including efficiently rooming/vitaling patients and overseeing/promoting the highest level of customer service provided to patients and clients.
Develops efficient processes for collection of demographic and insurance information for patients. Leads the team in educating patients about benefits they may be eligible for and assisting patients with those application procedures.
Provides front desk functions of greeting clients, check in and registration functions along with the support staff team, as needed.
Evaluates performance frequently and recommends increases, promotions, and disciplinary actions for those staff assigned. Assures that performance evaluations of staff are completed in a timely manner.
Oversees the provision of office support functions by Medical Assistants and support staff including administrative support with client communications, paperwork requests and administrative support of Nursing and Medical providers.
Provide the highest level of service to internal customers at the site including nursing and medical providers.
Serves as liaison for medical providers and gathers feedback on how to improve operational efficiencies.
Ensures smooth operations and minimizes wait times, improves cycle time / patient waiting time.
Conducts office staff meetings with appropriate staff members at sufficient frequency as to maintain optimal communication regarding sites issues, staff concerns, and operation policies.
Serves as a liaison for the safety committee, fire/site specific safety officer functions for the site(s).
Acts as client advocate and attempts to resolve client complaints regarding office functions and service provided. Reports incidents needing a higher level of attention to the grievance officer.
Assists team in resolution of day to day operational challenges and seeks feedback from the team on operations for the site.
Develop and oversee the schedule for support staff to optimize operational efficiency at the site(s).
Works collaboratively with outside vendors as well as internal staff to order medical and office supplies for the site. Provides allocation for invoices of expenses incurred by the site(s).
Oversees maintenance of clinic site(s) and equipment providing recommendations for maintenance over time.
Develops training programs to ensure data entry standardization, accuracy and integrity as well as adherence to collections policies and procedures. Mentors staff to develop skills necessary to improve their abilities.
Establishes monitoring and auditing practices to assure accuracy of data collection.
Attends required meetings and participates in committees as requested.
Performs other duties as needed.
QUALIFICATIONS, KNOWLEDGE, SKILL REQUIRED:
High School Diploma or GED equivalent
3 years medical office experience required
Direct oversight and management staff required
Promotes a culture of customer service
Ability to use computers and office software, business office machines, tools, equipment as necessary to perform job duties.
Current certification as medical assistant preferred
Bilingual – Spanish/English highly regarded
EQUAL OPPORTUNITY STATEMENT: Decisions and criteria governing the employment relationship with all employees at Howard Brown are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender identity, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.
HOW TO APPLY:
To apply for this position, please start the application process using the link below. Applicants should submit both their cover letter and resume together as the same document into our ADP system for consideration.