Patient Financial Services Specialist

POSITION SUMMARY: Patient Financial Services Specialist assists with the revenue cycle process, helps resolve patient and insurance billing issues, and communicates with internal staff regarding billing activities.


  •       Responsible for obtaining insurance information from patients and conducting a detailed benefit and eligibility verification of insurance benefits
  •       Responsible for answering and resolving patients’ questions and concerns regarding third-party laboratory bills and clinic bills
  •       Assist in reviewing and managing patient and insurance Accounts Receivable (A/R)
  •       Assist in ensuring charges are submitted in a timely manner
  •       Assist in auditing sliding fee applications to ensure that patients were assessed at the appropriate sliding fee scale
  •       Assist in obtaining and verifying proof of income and sliding fee applications for uninsured patients
  •       Assist in auditing sliding fee applications to ensure that patients were assessed at the appropriate sliding fee scale
  •       Serve as resource for questions from PSR and Call Center staff relating to revenue cycle processes



  • Minimum high school diploma required
  • At least two years of experience in healthcare billing setting
  • Strong technology proficiencies in electronic medical records and Microsoft Office.
  • Must have solid knowledge of billing and financial concepts.
  • Strong analytical and critical thinking skills required.
  • Capable of making timely, independent decisions in an administrative setting.
  • Highly organized with coordinator background helpful.
  • Polished oral, written and interpersonal communications skills required to provide timely and exceptional customer service to patients and internal staff


  • Associate’s or Bachelor’s degree in healthcare administration or related field
  • Preferred experience with Centricity Practice Management System and related clearinghouses


  • Requires ability to speak audibly and listen actively.
  • Requires ability to use computers, telephones and other office equipment.
  • Requires ability to sit for extended periods of time.
  • May require occasional bending and lifting up to 25 pounds.
  • May require periodic travel.

EQUAL OPPORTUNITY STATEMENT: Decisions and criteria governing the employment relationship with all employees at Howard Brown are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender identity, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.


To apply for this position, please start the application process using the link below.  Applicants should submit both their cover letter and resume into our ADP system for consideration.

Click here to apply!


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