Linkage To Care Peer Outreach Navigator
POSITION SUMMARY:
The Peer Linkage and Re-Engagement intervention is designed to best serve Women of Color (WoC) who are newly diagnosed with HIV or who have fallen out of HIV primary care. Trained HIV-positive WoC known as “peers” will link and re-engage patients in HIV primary care. The intervention is designed to link and re-engage patients by attending two medical appointments and one case management appointment in a 4 month period. Patients will be considered linked or re-engaged once they have completed all three appointments and have completed HIV lab work.
Peers offer a unique personal perspective and can provide coaching and emotional support to patients who may need assistance in connecting to, and managing medical and case management appointments. In addition, peers who work closely with case managers and the clinical team can better provide individualized patient-centered services over a short time period to address immediate patient needs and build trust between the patient and the clinic team.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Conduct outreach to newly diagnosed patients and patients who have fallen out of care.
Initiate contact with patients who have missed appointments.
Provide assistance in making a linkage or re-engagement appointment for HIV primary care and case management services.
When engaging and linking a patient to an initial health care appointment, accurately communicate verbally and in writing, the following information: the date, time, location, provider name, information about what to bring to the appointment and any other facility-specific information needed to have a successful appointment.
Discuss expectations with patients (what to expect from appointments, facilities, clinic staff, medical providers, etc.).
Provide appointment reminders for linkage or re-engagement appointments.
Assist patients with accessing transportation resources related to linkage or re-engagement appointments.
Accompany patients to linkage or re-engagement appointments.
Establish and maintain strong working relationships with clinic staff and the clinical team.
Work in tandem with the case manager to reduce barriers to care.
Address health literacy needs of the patients to ensure patient understanding of medical advice.
Provide non-judgmental coaching and emotional support.
Document patient activities including maintaining accurate data on forms and in electronic database systems.
Work as part of the multi-disciplinary clinical team to provide tools and strategies using a patient-centered approach to support patients in taking their medications every day as prescribed.
Refer patients back to health care providers to discuss any issues (i.e., side effects) that may be affecting his or her ability to adhere to a treatment regimen.
Maintain the highest level of patient confidentiality.
Perform other duties as assigned.
QUALIFICATIONS, SKILLS AND ABILITIES: Required:
A person who is currently engaged in HIV care and may be a patient from the clinic. Demonstrates a commitment to personal self-management of health conditions and treatment regimes.
Representative of the intervention patient population.
Demonstrated ability to work collaboratively in a team environment.
Demonstrated computer literacy in Microsoft and web-based applications.
Excellent verbal and written communication skills.
Excellent interpersonal and organizational skills.
Ability to be hired as an employee.
Able to provide the time commensurate with case load and responsibilities.
Shares their personal experience in a strategic, compassionate, and responsive manner and comfortably discloses status.
EQUAL OPPORTUNITY STATEMENT: Decisions and criteria governing the employment relationship with all employees at Howard Brown are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender identity, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.
HOW TO APPLY:
To apply for this position, please start the application process using the link below. Applicants should submit both their cover letter and resume into our ADP system for consideration.