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COVID-19 Services, Hours of Operation, and Program Updates

March 13 - June 15

Updated: 5/20/2020

CALL CENTER UPDATE: Due to high call volume, you may receive a busy or not in service message when calling Howard Brown Health. Please bear with us as we work with our service provider to resolve this issue in a timely manner. In the meantime, we ask that established patients use the secure patient portal to communicate with your medical provider. If you need assistance accessing your patient portal account, please contact portal@howardbrown.org

COVID-19 Response

In response to the pandemic, Howard Brown has launched new initiatives to meet the need of patients and community members.

COVID-19 HOTLINE: Patients concerned about their symptoms may request a telephone consultation with a nurse or medical provider about their particular situation. The hotline is staffed Monday – Friday from 10 a.m. to 5 p.m. and Saturday from 10 a.m. to 3 p.m. Calls received outside these hours are returned the next business day.

TELEHEALTH VISITS: In order to continue serving patients with high-quality healthcare, Howard Brown Health has invested in remote appointments for a variety of medical and behavioral health needs. This new mode of care is called “telehealth” and allows you to see and speak with a provider from the safety of your own home. Learn more on our telehealth page.

COMMUNITY CARE STATIONS: Patients with mild or moderate flu-like symptoms should, to the extent possible, remain at home where they are best able to recover. For a telephone consultation about symptoms, or to schedule a telehealth visit, please call 773.388.1600. Unnecessary travel outside the home can expose you and others to contagions. Howard Brown also offers enhanced medical evaluations at COVID-19 Community Care Stations established at following locations and operating hours:

Howard Brown Health 55th St.

  • Monday – Friday: 10 a.m. – 4:30 p.m.
    Saturday & Sunday: Closed

Howard Brown Health 63rd St.

  • Monday – Friday: 10 a.m. – 4:30 p.m.
    Saturday: 10 a.m. – 2:30 p.m.
    Sunday: Closed

Howard Brown Health Clark

  • Monday – Friday: 10 a.m. – 4:30 p.m.
    Saturday & Sunday: Closed

Howard Brown Health Halsted

  • Monday – Friday: 10 a.m. – 4:30 p.m.
    Saturday & Sunday: Closed

Howard Brown Health Sheridan

  • Monday – Friday: 10 a.m. – 4:30 p.m.
    Saturday: 10 a.m. – 2:30 p.m.
    Sunday: Closed

Howard Brown Health at Project Vida, 2659 S. Kedvale Ave., Chicago, IL, 60623

  • Monday – Friday: 10 a.m. – 4:30 p.m.
    Saturday: 10 a.m. – 2:30 p.m.
    Sunday: Closed

Howard Brown Health at TaskForce, 9 N. Cicero Ave., Chicago, IL, 60644

  • Monday – Friday: 10 a.m. – 4:30 p.m.
    Saturday: 10 a.m. – 2:30 p.m.
    Sunday: Closed

Response From Key Programs & Services

Behavioral Health Services: Behavioral Health Services are offering virtual telehealth sessions, and most support/counseling groups are meeting virtually. Please contact your provider or group facilitator for more information. New patients should call 773.388.1600 to request an intake appointment.

Broadway Youth Center/Youth Services: Even though medical services are being rerouted to Howard Brown Health Sheridan, drop-in services are still offered Monday, Tuesday, Thursday, and Friday from 9 – 11 a.m.

Community Testing Sites & Outreach Services: We provide access to free prevention and risk reduction supplies, as well as at-home rapid HIV screening/counseling. Request free at-home prevention supplies at howardbrown.org/PreventionSupply

Dental Services: All dental services are closed until further notice. Teledentistry will be offered soon. Stay tuned for more information.

HIV/AIDS Related Care: We provide testing and supportive care at all location. See updated clinic hours above.

Insurance Navigation: Insurance navigators assist patients with insurance enrollment, including Medicaid and Medicare. Schedule an appointment by calling 773.388.1600 ext. 1079

PrEP and PEP: Please contact 773.388.1600 to speak to a PrEP and PEP navigator for assistance with HIV prevention.

Psychiatric Care: We now have staff on a mobile unit psychiatric care van who deliver and administer needed medication. Contact your psychiatric provider for details.

Sexual and Reproductive Health Services: We provide walk-in sexual and reproductive health services for people who are symptomatic at our Sheridan and 63rd St. locations.

Sexual Harm Response Services: Our sexual harm response team, In Power, offers telephone support in obtaining orders of protection, safety planning around harm in the house, and checking in with clients. Contact in.power@howardbrown.org to learn more.

Social Services: Our social workers assist patients navigate insurance and benefits, provide case management via electronic communication in obtaining referrals for essential services such as transportation, food, emergency rental and utility assistance and housing referrals, safety planning, budgeting, and employment support.  Ask your medical provider for more information.

Transgender and Gender Nonconforming Surgical Navigation: Our TGNC navigators help folks complete letter writing processes for names, gender markers, and counseling in any way they can. Contact hbhtranshealth@howardbrown.org for more information.


Clinic Closures and Temporary Hours

Closed Until Further Notice:

  • Howard Brown Health Counseling Center
  • Howard Brown Health Dental
  • Howard Brown Health Diversey
  • Howard Brown Health Express at 55th St.
  • Howard Brown Health Express at Brown Elephant Oak Park
  • Howard Brown Health at TPAN
  • Sexual and Reproductive Health Walk-in at Howard Brown Health Clark (primary care clinic remains open)
  • Gerber/Hart Library
  • All Brown Elephant store locations (Andersonville, Lakeview, Oak Park)

Services Changes

  • Howard Brown Health at Thresholds South will be providing limited services for patients who need help with injectable medications or have urgent needs.
  • All legal clinic appointments through the Legal Council for Health Justice will be conducted by phone.

Event Cancellations and Changes

  • All outreach events and support groups have been suspended until May 1, 2020.
  • ChiQ (Saturday, April 25) has been cancelled. All guests who have purchased tickets will be offered a refund or a ticket to our fall event, Big Orange Ball. If you have any questions, please email mindyn@howardbrown.org


To learn more about Coronavirus (COVID-19), please read our FAQ at howardbrown.org/coronavirus-faq/

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