JOB TITLE:          Manager, Drop In Program
DEPARTMENT:  Youth Services
REPORTS TO:      Director, Broadway Youth Center
FLSA STATUS:     Full-time; Exempt


The Manager of the Drop-in Program is responsible for coordinating daily basic needs, outreach, and youth development services targeting LGBTQ (lesbian, gay, bisexual, transgender, queer) youth, youth experiencing homelessness, and street-based youth at the Broadway Youth Center (BYC).This role requires a dynamic integration of harm reduction frameworks with youth development best practices and program evaluation with the goal of improving LGBTQ/ street based quality of life through youth access to health, cultural, and social services.


  • Recruit, hire, train, supervise and provide ongoing leadership development for full-time staff Drop-In Workers.
  • Collaborate with Associate Director of Broadway Youth Center and Human Resources department to recruit, train, supervise and provide ongoing leadership development for Drop-In volunteers and interns.
  • Coordinate multidisciplinary staff meetings, development opportunities, trainings, and initiatives related to improving the quality of the drop-in program.
  • Orchestrate and evolve the provision of basic needs services (food, hygiene, laundry, showers, and clothing services) in a milieu setting at the Broadway Youth Center.
  • Ensure the provision of high-quality, youth and staff led empowerment programming and workshops.
  • Ensure that youth participants are linked to in-house services through initial intakes and introductory program orientation.
  • Foster youth leadership by evolving and supporting the Peer Advocate Project, a peer education and advocacy program that centers the experiences of LGBTQ and street based youth of color.
  • Engage both qualitative and quantitative tools to document and disseminate best practices for culturally competent health and social intervention programming targeting LGBTQ/street-based youth and their providers.
  • Ensure the proper documentation of drop-in services and provide accurate reports through electronic health records and HMIS (Homeless Management Information System).
  • Build relationships with various community stakeholders to support the drop-in program and promote visibility and awareness of LGBTQ and street-based youth issues.
  • Coordinate outreach targeting LGBTQ and street based youth to build awareness and access to supportive services.
  • Support initiatives as requested by the Director of the Broadway Youth Center.
  •  Conduct all other duties as assigned




    • High School Diploma or GED Equivalency.
    • Bachelor’s degree or equivalent work experience (three or more years) in a social service/public health field.
    • Two or more years of professional experience working with adolescents/young adults, especially youth of color, identified as LGBTQ, and experiencing homeless.
    • Supervision Experience
    • Proficiency with Microsoft Office


    • Bilingual-Spanish/English fluency.
    • Strong communication skills with a demonstrated ability to use a youth-centered, trauma-informed, anti-oppression, and harm reduction framework within diverse communities



  • Requires ability to speak audibly and listen actively.
  • Requires ability to use computers, telephones and other office equipment.
  • Requires ability to sit for extended periods of time.
  • May require occasional bending and lifting up to 25 pounds.
  • May require periodic travel.



To apply for this position, please start the application process using the link below. Applicants should submit both their cover letter and resume into our ADP system for consideration

Click here to APPLY


Decisions and criteria governing the employment relationship with all employees at Howard Brown are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender identity, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.