JOB TITLE:                    Director of Quality Improvement
REPORTS TO:                Chief Clinical Officer
FLSA STATUS:              Exempt, Full-time 

The Director of Quality Improvement will have primary responsibility for the strategic direction of process improvement activities, promoting more efficient and streamlined workflow and health care outcomes.   The Director of Quality Improvement is responsible for providing direct support to the center’s Quality Improvement program; including the design and oversight of activities that support the Center’s key clinical and operational quality initiatives under the direction of the Chief Clinical Officer and Chief Operating Officer.  The Director of Quality Improvement will help ensure data analytics and implementation of new HIT resources support Howard Brown’s quality improvement goals. The Director of Quality Improvement will be focused on projects supporting teams in carrying out the interventions, and in capturing, analyzing and evaluating data to support workflows and measure improvement.


  •      Develops and implements the Quality Improvement program in accordance with the mission and strategic goals of HBHC, federal and state laws and regulations, and accreditation standards.
  •      Responsible for facilitation of the Quality Improvement Committee and documentation according to regulatory requirements.
  •      Develops and leads improvement projects as assigned and related to strategic initiatives and health care improvement related projects.
  •      Oversees submission of Patient-Centered Medical Home applications and provides project management support for the implementation of improvement projects and evaluation and activities of the patient-centered care program.
  •      Facilitates strategic planning and documentation for the quality improvement program, including needs assessments, evaluations, root cause analysis and interventions.
  •      Develops and implements systems and procedures for the identification, collection, and analysis of performance measurement data to facilitate identification of improvement opportunities and communication to stakeholders.
  •      Supports clinic teams in planning improvement activities utilizing standardized quality improvement methodologies and data.
  •      Works with IT Department to develop agency dashboards, integrate software applications, resolve conflicts, evaluate and improve capturing of clinical information, and ensure smooth operation of integrated applications.
  •      Creates a positive atmosphere that encourages enthusiasm, stakeholder participation, and agency-wide culture of quality.
  •      Promotes an awareness of the importance of data validity and security.
  •      Generates and disburses regular reports on quality indicators for performance improvement activities in partnership with the IT department data reporting functions.
  •      Develops and writes quality improvement reports that both communicate Howard Brown Health’s model of care as well as performance progress and outcomes to funders, insurers, ACOs, and other external stakeholders.
  •      Presents QI projects and outcomes on behalf of Howard Brown for the Board of Directors, funders and other external stakeholders.
  •      Facilitates peer chart audit functions and Quality Improvement under the direction of the Chief Clinical Officer and director level clinical leadership including the sexual health clinic, behavioral health, psychiatry, the medical primary care practice, and clinical operation team.

To perform the job successfully, an individual should demonstrate the following competencies:

  • Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.
    • Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.
    • Technical Skills – Strives to continuously build knowledge and skills; Shares expertise with others; proficiency in excel, and Microsoft suite products.
    • Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things, promotes a culture of quality.
    • Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
    • Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Master’s degree and or bachelor’s degree with a demonstrated work experience required.
    • Three or more years of experience in a health care or public health organization setting
    • Experience in establishing and maintaining effective working relationships with other employees.
    • Data management experience preferred.
    • Demonstrated knowledge of quality improvement principles and practices (i.e., rapid cycle improvement, Six Sigma, Lean, balanced scorecards, etc.
    • Demonstrated knowledge of facilitating and coordinating healthcare improvement projects with previous quality improvement project experience at a system level
    • Demonstrated knowledge of basic statistical analysis and program evaluation and/or quality improvement methodologies and the ability to analyze data and draw meaningful conclusions.
    • Proficient computer skills with extensive experience using various software application such as MS Excel, Word, Access, PowerPoint and statistical software.
    • Excellent oral, written, platform’ and interpersonal communication skills. Ability to work independently.
    • High degree of creativity in problem-solving.



Knowledge of the principles and practice of clinical quality improvement and the structure and function of community health centers.

    • Language Skills-Ability to read, analyze, and interpret the most complex documents.  Able to present data and provide some education on quality improvement strategies to internal and external stakeholders.
    • Mathematical Skills-Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
    • Reasoning Ability– Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is frequently required to stand; walk; sit due to limited office and work space.
  • While performing the duties of this job, the employee is occasionally required to present data and present to internal and external stakeholders.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To apply for this position, please start the application process using the link below. Applicants should submit both their cover letter and resume together as the same document into our ADP system for consideration.

Click here to apply!


Decisions and criteria governing the employment relationship with all employees at Howard Brown are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender identity, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.