JOB TITLE:                       Crisis Intervention Specialist
DEPARTMENT:                Youth Services; Broadway Youth Center
REPORTS TO:                   Manager, Violence Prevention Program
FLSA STATUS:                    Full-time; Non-exempt

The Crisis Intervention Specialist is responsible for providing youth-centered group and individual-level support to youth that are Transgender and Gender Non-conforming (TGNC), lesbian, gay, bisexual, queer and allied (LGBQA), experiencing homelessness, and street-based. This includes de-escalating youth experiencing crisis by providing supportive health for young people whose trauma responses may include harmful (verbal, physical and sexual) behavior towards themselves or others. This role is an essential part of providing comprehensive behavioral health support at Broadway Youth Center (BYC).


  • Support the operation of BYC’s daily drop-in program, providing proactive intervention that averts a crisis or prevents it from escalating.
  • Refer youth in crisis to more intensive behavioral health services, assessing fit for therapy, as guided by staff Psychologist.
  • Support the Violence Prevention Specialist in facilitating youth workshops at BYC, Cook County Juvenile Temporary Detention Center (JTDC), schools and other community organizations around healing from and preventing violence in their lives through a restorative justice lens.
  • Provide trainings on restorative justice, LGBTQ, and youth competence to adult-allies.
  • Facilitate healing circles with young people experiencing conflict and harm at BYC.
  • Coordinate with Howard Brown Health’s In.Power* program, providing support to both survivors of sexual harm as well as individuals who cause harm.
  • Link youth to resource advocacy, career services, medical services, and other support services offered at BYC, other HBH sites and community partner agencies.
  • Participate in weekly staff meetings to plan accountability processes for clients engaged in conflict.
  • Attend ongoing trainings, including off-site conferences.
  • Document all interactions with clients as necessary to ensure best practices.
  • Perform other duties as assigned.

  • High School Diploma or GED
  • Must demonstrate the ability to work effectively with diverse populations and easily establish rapport with youth
  • Must have a working knowledge of, and/or desire to support a harm reduction, trauma informed, anti-oppression, anti-violence approaches to crisis intervention
  • Some evening and weekend hours required
  • Ability to multi-task in a fast-paced environment
  • Must pass a background check
  • Computer literacy
  • Ability to remain calm in emergency situations, and follow emergency policy and procedures
  • Takes initiative, persists at tasks and pursues completion of objectives.
  • Bachelor’s degree in related field
  • Experience working with youth, especially TGNC and LGBQ and street-based youth
  • Experience working with a high volume of clients in a fast-paced environment
  • Experience in a professional nonprofit organizational setting
  • Bilingual – Spanish/English preferred, but not required
  • People of color, trans, and gender nonconforming people highly encouraged to apply.

The Broadway Youth Center is a fast paced environment where space is limited. All staff, including volunteers and interns, may be asked to lift and carry as much as 50 pounds.


To apply for this position, please start the application process using the link below.  Applicants should submit both their cover letter and resume into our ADP system for consideration


Decisions and criteria governing the employment relationship with all employees at Howard Brown are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender identity, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.